Logistics tracking status is different for every courier. Here’s how you can identify the description for Cartspree Delivery status.
Status
|
Description
|
Incomplete Address
|
Details such as street number, barangay, correct zip code is
incomplete which resulted to inaccurate location
|
Address does not match
|
Parcel address didn’t match current location of buyer
|
Inaccessible Location
|
Buyer address can’t be located due to calamity driven factors,
nationwide
|
Buyer not on location
|
Buyer not on the parcel address
|
No payment received (COD)
|
Buyer didn’t provide payment / parcel to be returned to courier - need
to confirm with buyer if delivery will be rescheduled within Cartspree Guarantee Time
|
Misroute
|
Only to be used for parcels that were assigned to incorrect hub / out
of serviceable area
|
Insufficient Time
|
Courier exceeded 7PM time which is the EOS of Finance team
Considered as courier’s fault |
Item lost
|
Courier lost item
|
Damaged item
|
Courier delivered damaged item, buyer opened parcel real time
|
Disaster
|
Courier was involved in accident, traffic violations and other
life-threatening circumstances
|
Rejected by buyer
|
Buyer not interested with parcel
|
Buyer Re-Schedule
|
Buyer informs the rider to deliver outside CGT (after 3 days from the first-attempt delivery date)
|
Your parcel has been received by sorting center/warehouse
|
The order has been successfully picked up and received in Cartspree/Courier's warehouse
|
Your parcel has arrived at destination hub
|
The order has been received at destination hub and ready for sorting
|
The order has been taken by the Courier
|
The order is on the way to the buyer.
|
Order has been delivered
|
The order has been successfully delivered.
|
For Non-Integrated Cartspree Supported Logistics, tracking of order status can be viewed through the courier's website. You may coordinate with our Customer Service Center for complete list of our partner couriers.