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Showing posts from September, 2019

Seller Agreement

SELLER AGREEMENT By signing up as a Cartspree Seller, I hereby agree to be binded by the terms and conditions contained herein, and further waived my rights, subject to the terms and conditions of this agreement, in favor of the party herein referred to as the "Company". WHEREAS: A. Vendor (You) is engaged in online selling (Your Store Name). B. Company owns “Cartspree” located at the following URL:  https://www.carstpree.com  hereinafter referred to as the “Cartspree Online Shopping Mall” which offers various products and services through its online platform C. Vendor is desirous of setting up an online store via the Cartspree platform and has offered to sell its products through the said online store, Company has agreed to create the said online store upon the following terms and conditions. D. The above referred Vendor and Company are hereinafter collectively referred to as “Parties” and individually as “Party”. IN WITNESSETH HEREWITH: 1.  Defini

What happens when I reject the buyer’s cancellation request? (beta)

You have the right to reject the cancellation request if you have already processed the order. Once you reject the cancellation request, your decision is final and no further dispute can be raised by the buyer.  As the buyer can only submit a cancellation request once for each order, no further request will be submitted and you can proceed to ship the order.

How can I be featured in the Recommended Sellers list?

 The Cartspree team scans the marketplace every week and hand-pick a few outstanding sellers to be featured. Here are the selection criteria that we have set: 1.Popularity (number of Likes, Views, Follows, Comments, Orders) 2.Good Service (low Return Rate, low Seller Cancellation Rate, positive Ratings and Reviews) 3.Adherence to our Community Rules .

What happens when I accept the buyer’s cancellation request? (beta)

When you accept the cancellation request, the order would be cancelled immediately. The refund would be initiated automatically by the system, and would require no action from you. ​ However, sellers are not allowed to request buyers to cancel. Cartspree will issue 2 penalty points for sellers who are detected to be asking buyers to cancel.

What is Cartspree Wallet? (beta)

Cartspree Wallet stores money from your refunds and sales proceeds. The sum of this money, minus any withdrawals, will be reflected as your Cartspree Wallet balance. You can withdraw funds from your wallet to your bank account once per day. Cartspree will also initiate automatic transfers of your wallet balance to your bank account on a regular basis. For sellers, Cartspree Wallet also gives you the convenience of: •    Easier reconciliation between the money leaving your wallet and what’s being credited to your bank account •    Flexibility to filter sales transactions by specific time periods •    Greater control over when and how much money you choose to withdraw •    Added security with Cartspree Wallet PIN You may access your Cartspree Wallet in your Dashboard.

Why did I not receive my verification code?

 1. If you can't receive your verification code, please check if you're using a local number for that Cartspree region which you had downloaded or ensure you entered the correct email address. 2. If you have input your phone number into our web mall to make a purchase, please sign up with that phone number. You can also request a new verification code by clicking “ Request a new code ” If the problem persists, kindly email the details of the issue, including the phone number or email address attempted, to our Cartspree contact for further assistance.

What to do when you forget your password?

Below are the steps to reset your password: Step 1: Click on “ Forgot Password? ” in Log in. Step 2 : Enter your email address or mobile number and tap “ Continue ”. Step 3: You will receive a text or email with the verification code. Enter the verification code, tap “ Verify ”. Step 4: Enter your new password, and tap “ Reset ”. After you reset your password you will now be able to log in with your new password.

How can I report someone or a product?

You can report someone or a product by going to their profile page and tapping on "Report this User" (beta) from the drop-down menu at the top right hand corner. If you come across a counterfeit or an inappropriate product, please report the product by tapping on "Report this product" (beta) from the drop down-menu at the top right-hand corner. Alternatively, you may contact our customer and seller support here . For information on requesting return or refund, please review the terms and conditions .

How to register using an email address?

To get you started, simply follow the steps below:  Step 1: Click/Tap " Register " at the upper right corner of the Home Page. Step 2: Tap on “Sign Up with Email” button. (beta) Step 3: Complete the registration by creating your Cartspree username and password.  Step 4: Check your email for an account verification instructions. Step 5: Follow the email instructions to complete the verification process.

What is Cartspree’s Referral program? (Beta)

Refer your family and friends to join Cartspree and get rewarded with 50 Cartspree Coins whenever a friend completes his or her first order. To refer, follow these steps: Step 1: From your Dashboard and tap on " Refer a Friend ".   Step 2: Share your Referral code with your friends.   Step 3: Once your friend completes an order with your Referral Code in-App, you will get 50 Cartspree Coins. Step 4: Your Referral history will show a list of friends that you have successfully referred and the coins you have earned.

How long does it take for a Cartspree Wallet withdrawal to be credited to my bank account? (beta)

 For automated withdrawals, the funds will be transferred to your bank account in the evening of the same day.   If you requested a manual withdrawal, Cartspree will transfer the funds on the next business day.  The transferred funds should reflect on your account within 2-5 business days. We will notify you once your bank has confirmed the deposit to your bank account.