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Why is my product deleted/banned?



If you see receive a notification or see that your product has been tagged as banned/deleted, it may be due to a violation of Cartspree’s Community Rules or Prohibited Items List.


Refer to the table below for the list of banning/deletion reason and what it means.


List of Ban/Delete Reasons
Descriptions
AUTHENTICITY ISSUE - OFFICIAL SHOP
Removal of Infringing Listings
Example: Counterfeit for Official Shops

AUTHENTICITY ISSUE - PREFERRED SELLER
Removal of Infringing Listings
Example: Counterfeit for Preferred Sellers

DUPLICATE LISTING ACROSS SHOPS

Creating duplicate listings of an Item using different User account

EXCLUSIVE DISTRIBUTION RIGHTS INFRINGEMENT

Only Official Shops are allowed to sell

INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT

Listing removal request from legal due to IP complaint

JUNK/SPAM ISSUES

Advertisements 

(Example: Condo/House & lot for sale, for rent, announcements, intangible services, listings not intended to sell items)

MISLEADING DISCOUNT

Sellers increased product prices just before a promotion to exaggerate the discounts given.

PRICE SPAM

Price of the most expensive variation exceeds 7X the least expensive variation, add ons (Bubble wrap)

PRODUCT SWITCHING

Sellers have been modifying their existing listings’ details (name, description, images,etc.) to sell a completely different item from the original listing

PROHIBITED ITEM FOR OFFICIAL SHOPS

Removal of prohibited items for Official Shops based on general listing guidelines

PROHIBITED ITEM FOR PREFERRED SELLERS

(For Preferred Sellers' fake/listing not Applicable-Combined)

  • Contact lens
  • Adult toys
  • Pre-loved items Are okay as long as it's not 50% of the total items posted
  • No counterfeit items
  • Any prohibited items based on general listing guidelines
  • Samples (H&B products/skin care products/cosmetics)

PROHIBITED LISTING

Prohibited items for Normal Sellers (excluding Preferred Sellers) based on general listing guidelines and prohibited items list

TRADEMARK/COPYRIGHT INFRINGEMENT

Our internal initiated removal of IP Infringement listings

Example: Counterfeit
ADULT ITEM IN THE WRONG CATEGORY

Sex toys listings in wrong categories

BRAND ATTRIBUTE SELECTED DOES NOT MATCH THE PRODUCT

  • Brand that does not sell product stated in the listing
  • Brand that sells the product stated in the listing but is not the correct brand

DIRECTING TRANSACTION OUTSIDE SHOPEE

Phone numbers, emails, order forms, meetups, etc.

EXCESSIVE BRAND KEYWORDS

Uses multiple brands in the product title to influence search result/product title features multiple brands unnecessarily

EXCESSIVE OR IRRELEVANT KEYWORDS IN PRODUCT TITLE (KEYWORD SPAM)

Product names include many keywords (noun but not adjective) that are not to the listing itself

EXPIRATION DATE DID NOT MEET THE MINIMUM REQUIREMENT

Wrong expiration date; did not meet the minimum 3 months requirement

IMPROPER PRICING

Wrong pricing


Example: Php 5 But Actual Price Is Php 500
INACCURATE INFORMATION

Inaccurate product description;
Item is sold but still have stocks 


Example: Write Up From other platforms; "Sold out/Sold" but with stocks, "Reserved for listings”
INSUFFICIENT INFORMATION PROVIDED ACCORDING TO LOCAL REGULATIONS

Listings (supplements) that are not FDA registered or does not provide FDA registration number; NTC/DICT accreditation permit for traders (NTC permit number) and Certificate of type acceptance for Radio Communications Equipment (RCE) For two-way radio (walkie talkies) and mobile signal boosters/repeater

INSUFFICIENT PRODUCT DESCRIPTION

Description does not comply with the minimum product description

IRRELEVANT HASHTAGS

Hashtags used by sellers not related to product being sold

NO ACTUAL IMAGE OF THE PRODUCT

No image of the actual item being sold

PHOTO GRABBED FROM OTHER SELLERS

Use of images that are captured from other sellers

PHOTO GRABBED FROM OTHER WEBSITE/PLATFORM

Stolen photos from other platforms

POOR IMAGE QUALITY

Blurred image/ broken image

POOR SIZE CHART IMAGE QUALITY

Blurred image/broken size chart image

SEXUALLY EXPLICIT CONTENT IN THE PICTURE(S)

Non-sex toys listings with inappropriate image

SEXUALLY EXPLICIT IMAGES IN THE PICTURE(S)

Sex toys listings with inappropriate images

VULGAR DESCRIPTION

Curse/bad/sexual words

WATERMARK ON IMAGE

Watermarks like social media Accounts

Example: Facebook,Instagram, Competitors' logos, websites, etc.
WEBSITE /SOCIAL MEDIA LINK

Social media information, any Website URLs

WRONG MAIN CATEGORY

Listings that falls under wrong main category

WRONG SIZE CHART IMAGE

Image uploaded is not size chart/junk image

WRONG SUB CATEGORY

Listings that falls under wrong sub category

BLURRED IMAGE

Photo should not be pixelated or blurred

COVER IMAGE NOT AGAINST A SOLID/WHITE BACKGROUND 

Cover image must be against a solid background (white preferably).

DUPLICATE/REPEATED IMAGES IN ONE LISTING 

Product must have at least 3 or more different image without duplicate

EXPIRATION DATE DID NOT MEET THE MINIMUM REQUIREMENT 

Wrong expiration date; did not meet the minimum 3 months requirement

INACCURATE INFORMATION 

Putting sold on products that have stocks

Example: Write up from other platforms; “sold out/sold" but with stocks, pre-loved but tagged as “new”/vice versa

INSUFFICIENT PRODUCT DESCRIPTION 

Provide buyers with technical product details such as material, weight, dimensions electrical characteristics and more product defining factors.

IRRELEVANT IMAGES 

Photo does not match from the product described

NO ACTUAL IMAGE OF THE PRODUCT 

No image of the actual item being sold

PHOTO GRABBED FROM OTHER WEBSITE/PLATFORM 

Stolen photos from other platforms

PRODUCT MUST COVER AT LEAST 60% OF THE IMAGE FRAME 

The product for sale must cover at least 60% of image frame

PRODUCT NAME DOES NOT MEET THE CARTSPREE MALL STANDARD

Product names must follow naming convention

WRONG MAIN CATEGORY 

Mall listings that falls under wrong main category

WRONG SUB CATEGORY

Mall listings that falls under wrong sub-category


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