If you see receive a notification or see that your product has been tagged as banned/deleted, it may be due to a violation of Cartspree’s Community Rules or Prohibited Items List.
Refer to the table below for the list of banning/deletion reason and what it means.
List of Ban/Delete Reasons
|
Descriptions
|
AUTHENTICITY ISSUE - OFFICIAL SHOP
|
Removal of Infringing Listings
Example: Counterfeit for Official Shops
|
AUTHENTICITY
ISSUE - PREFERRED SELLER
|
Removal of Infringing Listings
Example: Counterfeit for Preferred Sellers
|
DUPLICATE LISTING ACROSS SHOPS
|
Creating duplicate listings of an Item using different User account
|
EXCLUSIVE DISTRIBUTION RIGHTS INFRINGEMENT
|
Only Official Shops are allowed to sell
|
INTELLECTUAL PROPERTY RIGHTS INFRINGEMENT
|
Listing removal request from legal due to IP complaint
|
JUNK/SPAM ISSUES
|
Advertisements
(Example: Condo/House & lot for sale, for rent,
announcements, intangible services, listings not intended to sell items)
|
MISLEADING DISCOUNT
|
Sellers increased product prices just before a promotion to
exaggerate the discounts given.
|
PRICE SPAM
|
Price of the most expensive variation exceeds 7X the least expensive
variation, add ons (Bubble wrap)
|
PRODUCT SWITCHING
|
Sellers have been modifying their existing listings’ details (name,
description, images,etc.) to sell a completely different item from the
original listing
|
PROHIBITED ITEM FOR OFFICIAL SHOPS
|
Removal of prohibited items for Official Shops based on general
listing guidelines
|
PROHIBITED ITEM FOR PREFERRED SELLERS
|
(For Preferred
Sellers' fake/listing not Applicable-Combined)
|
PROHIBITED LISTING
|
Prohibited items for Normal Sellers (excluding Preferred Sellers)
based on general listing guidelines and prohibited items list
|
TRADEMARK/COPYRIGHT INFRINGEMENT
|
Our internal
initiated removal of IP Infringement listings
Example:
Counterfeit
|
ADULT ITEM IN THE WRONG CATEGORY
|
Sex toys listings in wrong categories
|
BRAND ATTRIBUTE SELECTED DOES NOT MATCH THE PRODUCT
|
|
DIRECTING TRANSACTION OUTSIDE SHOPEE
|
Phone numbers, emails, order forms, meetups, etc.
|
EXCESSIVE BRAND KEYWORDS
|
Uses multiple brands in the product title to influence search
result/product title features multiple brands unnecessarily
|
EXCESSIVE OR IRRELEVANT KEYWORDS IN PRODUCT TITLE (KEYWORD SPAM)
|
Product names include many keywords (noun but not adjective) that are
not to the listing itself
|
EXPIRATION DATE DID NOT MEET THE MINIMUM REQUIREMENT
|
Wrong expiration date; did not meet the minimum 3 months requirement
|
IMPROPER PRICING
|
Wrong pricing
Example: Php 5
But Actual Price Is Php 500
|
INACCURATE INFORMATION
|
Inaccurate product description;
Item is sold but
still have stocks
Example: Write
Up From other platforms; "Sold out/Sold" but with stocks, "Reserved for
listings”
|
INSUFFICIENT INFORMATION PROVIDED ACCORDING TO LOCAL REGULATIONS
|
Listings (supplements) that are not FDA registered or does not
provide FDA registration number; NTC/DICT accreditation permit for traders (NTC
permit number) and Certificate of type acceptance for Radio Communications
Equipment (RCE) For two-way radio (walkie talkies) and mobile signal
boosters/repeater
|
INSUFFICIENT PRODUCT DESCRIPTION
|
Description does not comply with the minimum product description
|
IRRELEVANT HASHTAGS
|
Hashtags used by sellers not related to product being sold
|
NO ACTUAL IMAGE OF THE PRODUCT
|
No image of the actual item being sold
|
PHOTO GRABBED FROM OTHER SELLERS
|
Use of images that are captured from other sellers
|
PHOTO GRABBED FROM OTHER WEBSITE/PLATFORM
|
Stolen photos from other platforms
|
POOR IMAGE QUALITY
|
Blurred image/ broken image
|
POOR SIZE CHART IMAGE QUALITY
|
Blurred image/broken size chart image
|
SEXUALLY EXPLICIT CONTENT IN THE PICTURE(S)
|
Non-sex toys listings with inappropriate image
|
SEXUALLY EXPLICIT IMAGES IN THE PICTURE(S)
|
Sex toys listings with inappropriate images
|
VULGAR DESCRIPTION
|
Curse/bad/sexual words
|
WATERMARK ON IMAGE
|
Watermarks like
social media Accounts
Example:
Facebook,Instagram, Competitors' logos, websites, etc.
|
WEBSITE /SOCIAL MEDIA LINK
|
Social media information, any Website URLs
|
WRONG MAIN CATEGORY
|
Listings that falls under wrong main category
|
WRONG SIZE CHART IMAGE
|
Image uploaded is not size chart/junk image
|
WRONG SUB CATEGORY
|
Listings that falls under wrong sub category
|
BLURRED IMAGE
|
Photo should not be pixelated or blurred
|
COVER IMAGE NOT AGAINST A SOLID/WHITE BACKGROUND
|
Cover image must be against a solid background (white preferably).
|
DUPLICATE/REPEATED IMAGES IN ONE LISTING
|
Product must have at least 3 or more different image without
duplicate
|
EXPIRATION DATE DID NOT MEET THE MINIMUM REQUIREMENT
|
Wrong expiration date; did not meet the minimum 3 months requirement
|
INACCURATE INFORMATION
|
Putting sold on
products that have stocks
Example: Write
up from other platforms; “sold out/sold" but with stocks, pre-loved but tagged as
“new”/vice versa
|
INSUFFICIENT PRODUCT DESCRIPTION
|
Provide buyers with technical product details such as material,
weight, dimensions electrical characteristics and more product defining
factors.
|
IRRELEVANT IMAGES
|
Photo does not match from the product described
|
NO ACTUAL IMAGE OF THE PRODUCT
|
No image of the actual item being sold
|
PHOTO GRABBED FROM OTHER WEBSITE/PLATFORM
|
Stolen photos from other platforms
|
PRODUCT MUST COVER AT LEAST 60% OF THE IMAGE FRAME
|
The product for sale must cover at least 60% of image frame
|
PRODUCT NAME DOES NOT MEET THE CARTSPREE MALL STANDARD
|
Product names must follow naming convention
|
WRONG MAIN CATEGORY
|
Mall listings that falls under wrong main category
|
WRONG SUB CATEGORY
|
Mall listings that falls under wrong sub-category
|