Proper product packaging is important to ensure that your package is delivered smoothly. Check out the packaging tips below.
Important packing guidelines for shipping:
- For INTEGRATED courier pouches - weight for all parcel size should not exceed 5 kg. Make sure that your buyer’s orders can fit the pouc
- For OWN PACKAGING shipments - the volumetric weight will be considered and affect the order’s shipping fee.
- Wrap and secure ceramics, glass, makeup, food and other fragile products with protective materials like bubble wrap. Please note that the courier is not liable to damages while in transit.
- Label fragile products clearly on the parcel.
- Bottles are allowed if it will not exceed the maximum 300ml per transaction.
Note: Orders
can still be delivered, though it may not proceed as per regulations of airline
and sea freight companies.
- Put all liquid products in sealed plastic bags to avoid spillage. Kindly place it in an upright position in the box and seal the package.
- Group all products from the same order in a single package.
- Put clothing in plastic bags before placing it inside the pouch.
- For laptops, two-way radios, mobile phones, and other battery-operated devices, batteries must be attached to the unit with the power turned off. Please indicate on the pouch that it has a battery.
Note: Orders
can still be delivered, though it may not proceed as per regulations of airline
and sea freight companies.
Spare batteries, lithium metal batteries (i.e. AA, AAA batteries,
regardless of brand) cannot be transported via air.
Note: Successful delivery of
parcels may also depend on the airline company and the available sea freight.
We recommend taking photos/videos of the parcel as proof that it was properly
packaged. This will help expedite the investigation. If there will be any claims
of damaged items upon receipt.
Packaging Quality
Securely wrap your product in packing material such
as bubble wrap. Make sure that the package is also filled with adequate
inner-filling material (e.g. foam wrap, foam peanuts, crumpled paper, corrugated
inserts) to avoid movement of the products inside the box.
Quality of Seal
Ensure that you seal all edges and/or openings of
the packages properly (H-shape taping helps for maximum strength). Use tape
that cannot be reused and shall leave marks on the package after it is peeled
off. For high-value products, attach a security seal marking; for example,
attach “Refuse to accept if broken” on all edges and/or openings.
Special Remarks
For special products, use special labels which are
eye-catching and easily visible; for example, “This side up”, “Fragile”, “Keep
Dry”.
Shipping Label
When using Cartspree Supported Logistics, please
make sure that the Order ID is written on the packaging. The order
ID is available from the app’s Order Details page.
When to expect an
order to arrive?
After the confirmation of order/s, the seller will
be notified to arrange an order pickup. Cartspree supported courier will then
take the order/s as scheduled.
“Order Received” button will be available
within the day once the status has been updated by Cartspree’s logistics
partners.
If an order did not arrive within the expected
delivery time or if the item is not in good condition, you may contact our customer services center.
Cartspree will send out advisories for delays due
to declared holidays and severe weather conditions.
Keep track of your orders regularly.
*excludes holidays and partner courier’s
non-working days.