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How to file claims in case of loss or damaged products?


In case of any loss or damaged package, the seller/buyer can file for claim by contacting our Customer Service and provide the following Information:

  1. Description of the Issue 
  2. Screenshot of the order page with the tracking information. 
  3. Airway Bill / Proof of Delivery (if partial loss, photocopy may suffice; if total loss original copy will be required)
  4. Picture of the undamaged item/s before handing over and picture of the damaged item/s received by the consignee. 
  5. A user may file for claims within 30 days after the scheduled pickup. Both Cartspree and Courier will no longer accept claims after the given grace period.

*Claims are subjected to investigation 

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