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How to properly provide evidence as seller


 Here are the guidelines that will help you to properly provide evidence as a Seller during dispute:

DISPUTE REASON
SAMPLE IMAGES
Product Not Received
Valid
Invalid
Shipping information
Ex: Shipping company, tracking number, buyer and seller’s name, contact number and shipping address

Can be clearly seen. Details can be read and is connected to the case.

Too dark or the details are too small to be read.
Received an incomplete product (missing quantity or accessories)
Valid
Invalid
Photo/Video showing the product upon shipping
Photo/Video showing the packaging material
Screenshot of the chat story between buyer and seller
Can be clearly seen. Details can be read and is connected to the case.
Too dark or the details are too small to be read.
Received the wrong product(s) (eg.wrong size, wrong color, different product)
Valid
Invalid
Photo/Video show ing the product details upon shipping
Shipped product information
Ex. Color, size, etc
Screenshot of chat history between buyer and seller
Can be clearly seen. Details can be read and is connected to the case.
Too dark or the details are too small to be read.
Received damaged product(s)
Valid
Invalid
Photo/Video showing the product upon shipping
Photo/Video showing the packaging material
Screenshot of the chat history between buyer and seller

Can be clearly seen. Details can be read and is connected to the case.

Too dark or the details are too small to be read.
Return Not Received
Valid
Invalid
Screenshot of  the chat history between buyer and seller
Shows the response of both seller and buyer
Does not show response of both seller and buyer
Counterfeit
Valid
Invalid
Brand authorization certificate/Dealer certificate
Original receipt and purchasing details from local cosmetic store/counter
Can be clearly seen. Details can be read and is connected to the case.
Too dark or the details are too small to be read.
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