After the buyer has submitted a cancellation request, the order will appear in “To Ship”.
Follow these steps to know how to respond to buyer’s cancellation request:
Step 1: Tap “To Ship” in My Sales under My Shop.
Step 2: Tap “Respond” to the buyer’s order request for cancellation, then select if you want to “Accept Cancellation” or “Reject Cancellation”
If you agree with the buyer’s request to cancel, you can tap “Accept Cancellation”. After confirming this action, the order would be successfully cancelled. Please do not proceed to ship out the order. Click here to learn more.
If you disagree with the buyer’s request to cancel, you can reject the request by tapping “Reject Cancellation”. After confirming this action, the order will be removed from the “Cancelled” tab and you can proceed with the shipment. Click here to learn more.
Note: Sellers must respond to buyer’s cancellation request within two (2) days, otherwise the order will be automatically canceled in the system.
Follow these steps to know how to respond to buyer’s cancellation request:
Step 1: Tap “To Ship” in My Sales under My Shop.
Step 2: Tap “Respond” to the buyer’s order request for cancellation, then select if you want to “Accept Cancellation” or “Reject Cancellation”
If you agree with the buyer’s request to cancel, you can tap “Accept Cancellation”. After confirming this action, the order would be successfully cancelled. Please do not proceed to ship out the order. Click here to learn more.
If you disagree with the buyer’s request to cancel, you can reject the request by tapping “Reject Cancellation”. After confirming this action, the order will be removed from the “Cancelled” tab and you can proceed with the shipment. Click here to learn more.
Note: Sellers must respond to buyer’s cancellation request within two (2) days, otherwise the order will be automatically canceled in the system.
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