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How to properly provide evidence as buyer


 Here are the guidelines that will help you to properly provide evidence as a Buyer during dispute:
Dispute Reason
SAMPLE IMAGES
Product Not Received
Valid
Invalid
Screenshot of the chat history between the buyer and the seller
Shows the response of both seller and buyer
Does not show response of both seller and buyer
Received an incomplete product (missing quantity or accessories)
Valid
Invalid
Photo/video showing the product when it was first opened
Photo/Video showing the package condition when it arrived
Screenshot of the chat history between the buyer and the seller
Customers should check for any signs of tampering on the packaging. 
Signs of tampering cannot be clearly seen.
Received the wrong product(s) (eg.wrong size, wrong color, different product)
Valid
Invalid
Photo/Video showing the product condition upon receiving
Photo of the product  information sheet that came along with the product
Screenshot of the chat history between the buyer and the seller
Shows the actual measurement using tape measure.

Does not show the actual measurement using tape measure.
Received damaged product(s)
Valid
Invalid
Photos/videos showing the damage or defect of the product
Photo/Video showing the package condition upon receiving
Screenshot of the chat history between the buyer and the seller
Clearly shows the damage on the item.

Blurred and damage cannot be clearly seen.

Return Not Received
Valid
Invalid
Shipping proof that the buyer returned the product
Ex. airway bill number
Photos of the product from the buyer showing the shipping information
Ex. Shipping company, tracking number, buyer and seller’s name, contact number and shipping address of the buyer
Screenshot of the chat history between the buyer and the seller
Can be clearly seen. Details can be read and is connected to the case.

Too dark or the details are too small to be read
Counterfeit
Valid
Invalid
Photos/videos showing the product received by buyer and comparison with the  brand description in the official link of the product (buyer's and seller's version)
Shows the comparision of original to fake
Did not show the comparison of original and fake
Click here to know what are the supporting documents required for dispute.
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