Skip to main content

How to properly provide evidence as buyer


 Here are the guidelines that will help you to properly provide evidence as a Buyer during dispute:
Dispute Reason
SAMPLE IMAGES
Product Not Received
Valid
Invalid
Screenshot of the chat history between the buyer and the seller
Shows the response of both seller and buyer
Does not show response of both seller and buyer
Received an incomplete product (missing quantity or accessories)
Valid
Invalid
Photo/video showing the product when it was first opened
Photo/Video showing the package condition when it arrived
Screenshot of the chat history between the buyer and the seller
Customers should check for any signs of tampering on the packaging. 
Signs of tampering cannot be clearly seen.
Received the wrong product(s) (eg.wrong size, wrong color, different product)
Valid
Invalid
Photo/Video showing the product condition upon receiving
Photo of the product  information sheet that came along with the product
Screenshot of the chat history between the buyer and the seller
Shows the actual measurement using tape measure.

Does not show the actual measurement using tape measure.
Received damaged product(s)
Valid
Invalid
Photos/videos showing the damage or defect of the product
Photo/Video showing the package condition upon receiving
Screenshot of the chat history between the buyer and the seller
Clearly shows the damage on the item.

Blurred and damage cannot be clearly seen.

Return Not Received
Valid
Invalid
Shipping proof that the buyer returned the product
Ex. airway bill number
Photos of the product from the buyer showing the shipping information
Ex. Shipping company, tracking number, buyer and seller’s name, contact number and shipping address of the buyer
Screenshot of the chat history between the buyer and the seller
Can be clearly seen. Details can be read and is connected to the case.

Too dark or the details are too small to be read
Counterfeit
Valid
Invalid
Photos/videos showing the product received by buyer and comparison with the  brand description in the official link of the product (buyer's and seller's version)
Shows the comparision of original to fake
Did not show the comparison of original and fake
Click here to know what are the supporting documents required for dispute.
Labels:

Comments

Post a Comment

Popular posts from this blog

Terms & Conditions (Platform Use)

Please read the following Terms and Conditions carefully before using this Site or opening a Cartspree account (Online Store or Buyer Account) so that you are aware of your legal rights and obligations with respect to Cartspree Online Shopping Mall Platform’s Terms of use. The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements:  "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves.  By accessing this website we assume you accept these terms and conditions. By using the Services in any manner, including but not limited to visiting or browsing the Services, you agree to observe and be bound by these Terms an...
Read more

Courier Delivery Lead Time

Courier Delivery Lead Time is the number of days it takes for the order to arrive starting from the day Cartspree Logistics Partner has successfully picked up the order from the seller. Please note that lead time varies depending on delivery address of the buyer, the seller and couriers’ working days. Refer to the table below to see how it works: Origin Destination   Metro Manila   Luzon   Visayas   Mindanao   Metro Manila  3-7 days  3-7 days   5-10 days  6-12 days  Luzon 3-7 days  3-7 days   5-10 days   6-12 days  Visayas 5-10 days  5-10 days   3-8 days  3-8 days  Mindanao 6-12 days  6-12 days   3-8 days  3-8 days Delivery of an order may vary depending on seller’s  D...
Read more

Cartspree Prohibited Items Policy

Prohibited and Restricted Items Policy It is the Seller’s responsibility to ensure that their proposed item complies with all laws and is allowed to be listed for sale in accordance with Cartspree’s terms and policies before listing the item on the selling platform. For the Sellers’ convenience, Cartspree has provided below a non-exhaustive guideline on prohibited and restricted items that are not allowed for sale on the Cartspree platform. Cartspree will update this guideline from time to time where necessary. Please visit this page regularly for updates. VIOLATION OF OUR TERMS OF SERVICE Violations of this Prohibited and Restricted Items Policy may subject the Seller to a range of adverse actions, including but not limited to any or all of the following: Listing deletion Limits placed on Account privileges Account suspension and termination Legal actions   LIST OF PROHIBITED AND RESTRICTED ITEMS Animal and wildlife products (including, without limitatio...
Read more