We strongly encourage you to communicate with your buyer first.
You may accept your buyer’s request or submit a dispute.
In the case that you accepted your buyers request, you may ask your buyer to return the products first or refund without your buyer returning the items.
If you accepted and asked your buyer to return the products, you may coordinate with our Seller Support Center for assistance on the processing of the refund to your buyer.
DO NOT REQUEST for "Refund" if you have not yet received the returned product(s).
If you have a valid reasons to reject the Returns/Refunds Request, please submit your advice at any time before the refund deadline directly to our Seller Support Center.
Failure to respond within the time frame will result to an automatic refund to your buyer if they did not receive products or received incomplete products.
If you failed to respond within the time frame, your buyer will receive SMS instructions on where to return the product/s if your buyer received a wrong, faulty or damaged product/s.
Automatic refund will be processed to the buyer if the seller will not respond within 3 days time frame from the date of successful request of the buyer.
Your buyer needs to return the products to your return address within 5 days.
For Local:
Payment will be released to your account when the buyer has failed to return the product/s, and/or if your buyer successfully shipped back the item/s but was not able to upload the receipt of the return shipping fee to the return/refund request.
The refund will be processed to be transferred to your buyer's Cartspree Wallet account once you confirm the receipt of returned parcel.