Return and Refund Policy
1. Application for Returns/Refunds
Subject to the terms and conditions in this Refunds and Return Policy
and the Terms of Service, Buyer may apply for return of the purchased items
(“Item”) and/or refund prior to the expiry of the Cartspree Guarantee Period as
stated in the Terms of Service.
Cartspree Guarantee is a service provided by Cartspree, on User’s
request, to assist Users in dealing with certain conflicts which may arise
during the course of a transaction. Users may communicate with each other
privately to resolve their differences or approach their relevant local
authorities to assist them in overcoming any dispute prior, during or after
using Cartspree Guarantee.
2. Application for the Return of an Item
Buyer may only apply for the refund and/or return of the Item in the
following circumstances:
• The Item has not been received by the Buyer within the specified
timeframe of delivery schedule
• The Item was defective and/or damaged on delivery;
• Seller has delivered an Item that does not match the agreed
specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the
description provided by Seller in the listing of the Item; or
• By way of private agreement with Seller and Seller must send
his/her confirmation to Cartspree confirming such agreement.
Buyer’s application must be submitted via Cartspree’s Customer Service
Center via email at contact@cartspree.com. Cartspree will review each Buyer’s
application on a case-by-case basis and, in its sole discretion, determine
whether Buyer’s application is successful. In the event where Buyer has
commenced legal action against Seller, Buyer may provide the formal
notification from the appropriate authority to Cartspree to request Cartspree
to continue to hold the purchase monies until a formal determination is
available. Cartspree will, at its sole and absolute discretion, determine
whether it is necessary to continue to hold such purchase monies.
3. No Change of Mind
Unless stated in this Refunds and Return Policy, Buyer may not apply for
the return of the Item and/or refund due to a change of mind.
4. Rights of Seller
When Cartspree receives an application from Buyer for the return of the
Item and/or refund, Cartspree will notify Seller in writing. Seller may respond
to Buyer’s application according to the steps provided by Cartspree in the
written notification. Seller must respond within the time-frame stipulated in
the written notification (the “Stipulated Period”). Should Cartspree not hear
from Seller within the Stipulated Period, Cartspree will assume that Seller has
no response to Buyer’s application and will proceed to assess Buyer’s
application without further notice to Seller. Cartspree will review each
Seller’s response on a case-by-case basis and, in its sole discretion,
determine whether Buyer’s application may be successful against the
circumstances stated by Seller.
5. Condition of Returning Item
To enjoy a hassle-free experience when returning the Item, Buyer should
ensure that the Item, including any complimentary items such as accessories
that come with the Item, must be returned to Seller in the condition received
by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon
receipt.
6. Cost of Returning an Item
Unless otherwise agreed by both the Seller and the Buyer, Cartspree
shall charge the cost of logistics and other related fees to the Seller by
default. Including but not limited to bank transfer fees and or the cost for
the issuance of a Manager’s Check in favour of the Buyer.
7. Refunds
Buyer will only be refunded after Cartspree has received the
confirmation from Seller that Seller has received the returned Item. In the
event where Cartspree does not hear from Seller within a specified time, Cartspree
will be at liberty to refund the applicable sum to Buyer without further notice
to Seller. For more information on Seller’s response time limits, please refer
to this link: ***. The refund will be made to the Buyer’s Cartspree Wallet or through
a Manager’s Check, whichever is applicable.
8. Communication Between Buyer and Seller
Cartspree encourages Users to communicate with each other in the event
where problem arises in a transaction. As Cartspree is a platform for Users to
conduct trading, Buyer should contact Seller directly for any issue relating to
the Item purchased.