Cartspree encourages both the buyer and seller to communicate with each other if they have any issue with a transaction. Through open communication, many disputes can be resolved amicably. However, if a mutual agreement cannot be reached, users can seek assistance from Cartspree.
Once a buyer initiates a Return/Refund request, the seller can raise disputes to Cartspree at any time before the default refund deadline by submitting counter claim through our Seller Support Center.
Cartspree would process a automatic refund for the buyer if there is no action from the seller within 3 days.
A seller could raise disputes under the following circumstances.
- The seller would like to reject the buyer's return/refund request because the return/refund is not reasonable/different from prior agreement.
- The seller can reject the return/refund request if he/she have shipped the order on time.
- The seller would like to reject the buyer's request because of valid reasons.
Please note that request that does not meet Cartspree’s Return and Refund Policy are ineligible for return/refund.