If you wish to return/refund an item, make sure that the conditions are met. Please note that the conditions for requesting return/refund depends on the type of product.
The following conditions apply to Cartspree Mall Products
- Did not receive the order
- Received an incomplete product (missing quantity or accessories)
- Received the wrong product/s (e.g. wrong size, wrong color, different product)
- Received a product with physical damage (e.g. dented, scratched, shattered)
- Received a faulty product (e.g. malfunction, does not work as intended)
- Received a counterfeit product
The following conditions apply to Local Products:
- Did not receive the order
- Received an incomplete product (missing quantity or accessories)
- Received the wrong product/s (e.g. wrong size, wrong color, different product)
- Received a product with physical damage (e.g. dented, scratched, shattered)
- Received a faulty product (e.g. malfunction, does not work as intended)
The following conditions apply to Digital Products:
- Order is successful but I did not get the expected promotion.
- I did not receive my top up.
- I received wrong amount of top up.
Returns/refunds due to change of mind will not be accepted. Please also note that return of personal items, such as undergarments, innerwear, swimsuits, & adult products is prohibited.
For items bought via Bundle Deals, return/refund will only be applicable to the entire bundle. Partial requests is prohibited. Should the bundle contain any items ineligible for returns, you will not be able to return the entire bundle.
Please note that request that does not meet Cartspree’s Return and Refund Policy are ineligible for return/refund.