You will be able to make a return/refund request if the conditions are met. Please note that all return/refund requests must be made within the Cartspree Guarantee period ONLY.
The option to request a return/refund will be available within 3 days after the order has been tagged as delivered for cash on delivery (COD) orders. For Non-COD orders (Bank transfer, Remittance, & OTC), the buyer can request a return/refund as soon as the payment is verified.
Note:
- For you to request for a return/refund make sure that you have not clicked the “Order Received” button.
- If you cannot tap the “return/refund” button, you may contact our customer service center for assistance.
- For regular sellers, return/refund button is available within 3 days of item delivery.
- For Recommended Stores, return refund button is available within 7 days of item delivery.
- If the return/refund is not requested within 3-7 days, the order will be automatically tagged “Order Received” and can no longer request for Return/Refund.
Make sure to check the item before confirming receipt of purchase. Tapping the "Order Received" button means you are confirming receipt of item, goods were inspected and everything was delivered as described.
Providing the complete and accurate information will significantly help the investigation. Make sure that the following details are provided:
1. Return/refund reason
2. Photos of items received (if any)
3. Active email address and contact number
Cartspree’s return/refund process depends on the type of purchase and results of investigation.