This article is for users who are returning purchased local products.
IMPORTANT:
- You will be able to make a return/refund request if the conditions are met. Please note that all return/refund requests must be made within the Cartspree Guarantee period ONLY.
- Communicate with the seller about the arrangement of the shipping fee.
To process a return or refund you may refer to this link or contact our customer service center for assistance.
Note: All requests for return or refund will be subject to Cartspree’s return/refund policy and further investigation.
Providing complete and accurate information will significantly help the investigation. Make sure that the following details are entered correctly.
1. Return/refund reason
2. Photos of items received (if any)
3. Active email address and contact number
Follow these steps when you have received the Return/Refund notification:
Step 1: Receive request approval
Push notifications sent via SMS and an email will inform you whether your request is approved or declined.
Step 2: Receive instructions
Depending on the reason you chose, you will either receive a refund or be told to return the item. Instructions will be available via email.
Step 3: Ship out the item/s
If you are instructed to return the item, you will have 5 days to ship out the parcel and upload the return waybill on the Cartspree platform or through our customer service center
Step 4: Upload a photo of the return waybill
After shipping out or dropping off the item, input the necessary shipping information in the Cartspree platform or through our customer service center. Make sure to do this within 5 days after the return request has been approved to avoid the cancellation of the request.
Step 5: Await status of refund request
Once the item is successfully returned, your seller will have 8 days to inspect and respond to your return and refund request. You will be informed via SMS or email on whether your request is approved or if it will require further investigation.