Cartspree Online Shopping

Days to Ship (DTS) is the estimated number of days it takes for an order to be prepared for shipment and arrangement of orders for pickup. Setting of DTS per listing would depend on product availability. On-hand item/s should be shipped out within  2 days (48 hours). Note: Sundays are not included in Days To Ship count. DTS will be extended if the 2 days will fall on a Sunday. If your DTS falls on a Sunday, it will be scheduled for next day pick up. ORDER VERIFIED DAYS TO SHIP  Monday  Tuesday & Wednesday  Tuesday  Wednesday & Thursday  Wednesday  Thursday & Friday  Thursday  Friday, Saturday  Friday  Saturday,  Sunday  + Monday Saturday Sunday , Monday + Tuesday Sunday Monday & Tuesday All Non Pre-order listings will be automatically set to 2 days. I...

Courier Delivery Lead Time is the number of days it takes for the order to arrive starting from the day Cartspree Logistics Partner has successfully picked up the order from the seller. Please note that lead time varies depending on delivery address of the buyer, the seller and couriers’ working days. Refer to the table below to see how it works: Origin Destination   Metro Manila   Luzon   Visayas   Mindanao   Metro Manila  3-7 days  3-7 days   5-10 days  6-12 days  Luzon 3-7 days  3-7 days   5-10 days   6-12 days  Visayas 5-10 days  5-10 days   3-8 days  3-8 days  Mindanao 6-12 days  6-12 days   3-8 days  3-8 days Delivery of an order may vary depending on seller’s  D...

Cartspree Guarantee is a feature that protects buyers and sellers against fraudulent transactions to keep mobile shopping and selling safe and easy. Cartspree Guarantee protects users by withholding the payment to Sellers until the Buyer confirms the receipt of the order. Once the Buyer accepts the order, the payment will be released to the Seller. For example: Payment was verified on 1st of January, the seller has indicated 2 Days to Ship. The Cartspree Guarantee period would be calculated as this: Duration of Cartspree Guarantee Period depends on sellers  Days-to-ship  and Couriers Delivery Time (CDT). Seller should ship out the order within the indicated Day to Ship (DTS) schedule , otherwise, the order will automatically be cancelled and payment for non-COD orders will be refunded back to the buyer at the end of the period. In such cases, the seller shall bear all applicable bank transfer, electronic wire transfer and remittance fees n...

 This article is for users who are returning purchased local products . IMPORTANT: You will be able to make a return/refund request if the conditions are met. Please note that all return/refund requests must be made within the Cartspree Guarantee period ONLY. Communicate with the seller about the arrangement of the shipping fee. To process a return or refund you may refer to this link or contact our customer service center for assistance. Note: All requests for return or refund will be subject to Cartspree’s return/refund policy and further investigation. Providing complete and accurate information will significantly help the investigation. Make sure that the following details are entered correctly. 1.     Return/refund reason 2.     Photos of items received (if any) 3.     Active email address and contact number Follow these steps when you have received the Return/Refund notification: Step 1: Receive request...

After the buyer has submitted a cancellation request, the order will appear in “To Ship”. Follow these steps to know how to respond to buyer’s cancellation request: Step 1: Tap “To Ship” in My Sales under My Shop. Step 2: Tap “Respond” to the buyer’s order request for cancellation, then select if you want to “Accept Cancellation” or “Reject Cancellation” If you agree with the buyer’s request to cancel, you can tap “Accept Cancellation”. After confirming this action, the order would be successfully cancelled. Please do not proceed to ship out the order. Click here to learn more. If you disagree with the buyer’s request to cancel, you can reject the request by tapping “Reject Cancellation”. After confirming this action, the order will be removed from the “Cancelled” tab and you can proceed with the shipment. Click here to learn more. Note: Sellers must respond to buyer’s cancellation request within two (2) days, otherwise the order will be automatically canceled in the system.

We strongly encourage you to communicate with your buyer and help locate the package if you have shipped the order. You could ask your buyer to cancel this non-receipt claim if the order has been received/found. Please be reminded that we will proceed to refund the buyer, if there is no action from you 3 days from the date the non-receipt claim is raised. Before this deadline, ensure that you have either accepted or submitted a dispute to the non-receipt claim, by coordinating with our Seller Support Center . If you have not shipped the order, kindly contact our Seller Support Center and we will proceed with the refund process. Order will automatically cancel if you failed to ship your buyers order within your set days to ship and refund will be processed for paid orders. If your buyer did not cancel the request even though you have shipped the order, please submit your dispute through our Seller Support Center any time before the default refund deadline to reject the b...

Proper product packaging is important to ensure that your package is delivered smoothly. Check out the packaging tips below. Important packing guidelines for shipping: For INTEGRATED courier pouches - weight for all parcel size should not exceed 5 kg. Make sure that your buyer’s orders can fit the pouc For OWN PACKAGING shipments - the volumetric weight will be considered and affect the order’s shipping fee.  Wrap and secure ceramics, glass, makeup, food and other fragile products with protective materials like bubble wrap. Please note that the courier is not liable to damages while in transit. Label fragile products clearly on the parcel. Bottles are allowed if it will not exceed the maximum 300ml per transaction.   Note: Orders can still be delivered, though it may not proceed as per regulations of airline and sea freight companies. Put all liquid products in sealed plastic bags to avoid spillage. Kindly place it in an upright position in the box and...

Maintain a good performance with these helpful tips: ● Keep stocks up to date to avoid order cancellation due to out of stock. ● Seller should be ready for new orders and arrange shipping within Days to Ship period to avoid auto-cancellation of orders.  ● Carefully pack items to prevent order returns due to damage products. ● Provide accurate and detailed product descriptions. ● Avoid using misleading photos to meet buyer’s expectation. ● Respond to customer inquiry in a timely manner. ● Provide post-transaction support (refunds, returns, and exchange) assistance to ensure customer satisfaction. ● Take note of listing violation to avoid account suspension. ● Check your performance dashboard weekly for any red flags and take appropriate action. There are some tips that can be viewed on the performance dashboard just by clicking on the ? button. (beta) Please note that "My Store" is best viewed using a desktop/laptop . 

Delivery of an order may vary depending on seller’s Days to Ship and Courier Delivery Lead Time . After the confirmation of order/s, the seller will be notified to arrange an order pickup. Cartspree supported courier will then take the order/s as scheduled. “ Order Received ” button will be available within the day once the status has been updated by Cartspree’s logistics partners. If an order did not arrive within the expected delivery time or if the item is not in good condition, you may contact our customer services center . Cartspree will send out advisories for delays due to declared holidays and severe weather conditions. Keep track of your orders regularly. *excludes holidays and partner courier’s non-working days.

The Average Preparation Time is calculated as the time taken between the moment the entire order is paid for, to the moment the delivery company successfully picks up the product from the Seller. Items which are Pre-Order (7 or more Days to Ship) are excluded from Average Preparation Time calculation. *Average Preparation Time is only applicable to sellers under Cartspree Supported Logistics.