Cartspree Online Shopping

You will be able to make a return/refund request if the conditions are met. Please note that all return/refund requests must be made within the Cartspree Guarantee period ONLY . The option to request a return/refund will be available within 3 days after the order has been tagged as delivered for cash on delivery (COD) orders. For Non-COD orders (Bank transfer, Remittance, & OTC), the buyer can request a return/refund as soon as the payment is verified. Note: For you to request for a return/refund make sure that you have not clicked the “Order Received” button. If you cannot tap the “return/refund” button, you may contact our customer service center for assistance . For regular sellers, return/refund button is available within 3 days of item delivery. For Recommended Stores, return refund button is available within 7 days of item delivery. If the return/refund is not requested within 3-7 days, the order will be automatically tagged “Order Received” and can no lon...

 This article is for users who are returning purchased local products . IMPORTANT: You will be able to make a return/refund request if the conditions are met. Please note that all return/refund requests must be made within the Cartspree Guarantee period ONLY. Communicate with the seller about the arrangement of the shipping fee. To process a return or refund you may refer to this link or contact our customer service center for assistance. Note: All requests for return or refund will be subject to Cartspree’s return/refund policy and further investigation. Providing complete and accurate information will significantly help the investigation. Make sure that the following details are entered correctly. 1.     Return/refund reason 2.     Photos of items received (if any) 3.     Active email address and contact number Follow these steps when you have received the Return/Refund notification: Step 1: Receive request...

Cartspree encourages both the buyer and seller to communicate with each other if they have any issue with a transaction. Through open communication, many disputes can be resolved amicably. However, if a mutual agreement cannot be reached, users can seek assistance from Cartspree. Once a buyer initiates a Return/Refund request, the seller can raise disputes to Cartspree at any time before the default refund deadline by submitting counter claim through our Seller Support Center. Cartspree would process a automatic refund for the buyer if there is no action from the seller within 3 days .  A seller could raise disputes under the following circumstances. - The seller would like to reject the buyer's return/refund request because the return/refund is not reasonable/different from prior agreement. - The seller can reject the return/refund request if he/she have shipped the order on time. - The seller would like to reject the buyer's request because of valid reasons...

We strongly encourage you to communicate with your buyer first.  You may accept your buyer’s request or submit a dispute .  In the case that you accepted your buyers request, you may ask your buyer to return the products first or refund without your buyer returning the items. If you accepted and asked your buyer to return the products, you may coordinate with our Seller Support Center for assistance on the processing of the refund to your buyer.  DO NOT REQUEST for "Refund" if you have not yet received the returned product(s). If you have a valid reasons to reject the Returns/Refunds Request, please submit your advice at any time before the refund deadline directly to our Seller Support Center.   Failure to respond within the time frame will result to an automatic refund to your buyer if they did not receive products or received incomplete products.  If you failed to respond within the time frame, your buyer will receive SMS ...

Return  and Refund   Policy 1. Application for Returns/Refunds   Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund prior to the expiry of the Cartspree Guarantee Period as stated in the Terms of Service.  Cartspree Guarantee is a service provided by Cartspree, on User’s request, to assist Users in dealing with certain conflicts which may arise during the course of a transaction. Users may communicate with each other privately to resolve their differences or approach their relevant local authorities to assist them in overcoming any dispute prior, during or after using Cartspree Guarantee. 2. Application for the Return of an Item  Buyer may only apply for the refund and/or return of the Item in the following circumstances:  • The Item has not been received by the Buyer within the specified timeframe of...

If you wish to return/refund an item, make sure that the conditions are met. Please note that the conditions for requesting return/refund depends on the type of product. The following conditions apply to Cartspree Mall Products Did not receive the order Received an incomplete product (missing quantity or accessories) Received the wrong product/s (e.g. wrong size, wrong color, different product) Received a product with physical damage (e.g. dented, scratched, shattered) Received a faulty product (e.g. malfunction, does not work as intended) Received a counterfeit product The following conditions apply to Local Products: Did not receive the order Received an incomplete product (missing quantity or accessories) Received the wrong product/s (e.g. wrong size, wrong color, different product) Received a product with physical damage (e.g. dented, scratched, shattered) Received a faulty product (e.g. malfunction, does not work as intended) The following conditions apply ...

Refund will be credited back to buyer under the following conditions: Buyer cancels a paid order (within an hour) after the payment was verified. Buyer made a payment via Bank Transfer but failed to upload payment receipt. Seller cancelled paid order. Seller accepted refund request of buyer. Seller did not file a dispute to the return/refund request of buyer within a specified time. Dispute resolution was in-favor of the buyer. A notification will be sent via SMS and email once the refund is approved. Applicable amount of refund will then be transferred initially as credits to Cartspree Wallet . To know more about receiving your refunds, please refer to our customer service center for assistance.

We strongly encourage you to communicate with your buyer and help locate the package if you have shipped the order. You could ask your buyer to cancel this non-receipt claim if the order has been received/found. Please be reminded that we will proceed to refund the buyer, if there is no action from you 3 days from the date the non-receipt claim is raised. Before this deadline, ensure that you have either accepted or submitted a dispute to the non-receipt claim, by coordinating with our Seller Support Center . If you have not shipped the order, kindly contact our Seller Support Center and we will proceed with the refund process. Order will automatically cancel if you failed to ship your buyers order within your set days to ship and refund will be processed for paid orders. If your buyer did not cancel the request even though you have shipped the order, please submit your dispute through our Seller Support Center any time before the default refund deadline to reject the b...

1. Non-receipt Claim The burden of proof is on the seller only. When the buyer claims that he/she has not received the product(s) and raises a non-receipt claim, the payment will be held by Cartspree Guarantee. If the seller can provide valid shipping proof, the buyer’s request will be denied. The dispute will only be raised if the buyer insist on the claim by submitting further evidence. Cartspree will gather the supporting documents from both parties and shall conduct thorough investigation. Supporting documents from the seller: Formal shipping proof (i.e. delivery receipt and tracking number if any). Photo of the parcel package / information, including information of delivery company, tracking number, seller’s and buyer’s name, contact number and shipping address. Chat history or any other evidence showing prior negotiation. 2. Normal Returns Disputes a) Seller does not agree with the return request The burden of proof is on the buyer only. When the buyer...

Cartspree Guarantee is a feature that protects buyers and sellers against fraudulent transactions to keep mobile shopping and selling safe and easy. Cartspree Guarantee protects users by withholding the payment to Sellers until the Buyer confirms the receipt of the order. Once the Buyer accepts the order, the payment will be released to the Seller. For example: Payment was verified on 1st of January, the seller has indicated 2 Days to Ship. The Cartspree Guarantee period would be calculated as this: Duration of Cartspree Guarantee Period depends on sellers  Days-to-ship  and Couriers Delivery Time (CDT). Seller should ship out the order within the indicated Day to Ship (DTS) schedule , otherwise, the order will automatically be cancelled and payment for non-COD orders will be refunded back to the buyer at the end of the period. In such cases, the seller shall bear all applicable bank transfer, electronic wire transfer and remittance fees n...

If you have paid for an order via Bank Transfer, refunds for such orders will be credited to your Cartspree Wallet, in order to speed up your refund process. You can then withdraw this refund to your bank account at your convenience.

SELLER AGREEMENT By signing up as a Cartspree Seller, I hereby agree to be binded by the terms and conditions contained herein, and further waived my rights, subject to the terms and conditions of this agreement, in favor of the party herein referred to as the "Company". WHEREAS: A. Vendor (You) is engaged in online selling (Your Store Name). B. Company owns “Cartspree” located at the following URL:  https://www.carstpree.com  hereinafter referred to as the “Cartspree Online Shopping Mall” which offers various products and services through its online platform C. Vendor is desirous of setting up an online store via the Cartspree platform and has offered to sell its products through the said online store, Company has agreed to create the said online store upon the following terms and conditions. D. The above referred Vendor and Company are hereinafter collectively referred to as “Parties” and individually as “Party”. IN WITNESSETH HEREWITH: 1.  Defi...